Bhubaneswar : To give an optimal claim settlement experience to its customers, SBI General Insurance, one of India’s leading general insurers, has introduced the Fastlane Claim Settlement as a value-add service to its motor insurance customers. As a part of this value-add service, customers have the option of getting their small value motor insurance claims settled almost instantly. This will enhance the customer experience with the settlement time reducing to a few minutes.
Speaking on the launch, Mr. Atul Deshpande, Head Claims and Digital, SBI General Insurance shares, “At SBI General, we have always focused on delivering customer-centric solutions which will ultimately transform the customer satisfaction to customer delight. We strongly believe that technology and digital solutions can play an integral role in ramping up the customer experience. With Fastlane Claim Settlement, we aim to lower the turn-around time for settling motor vehicle claims, thereby reducing the need for physical inspection, documentation and query management.”